Shipping & Returns
Shipping Policy
We aim to process and dispatch all orders within 3-5 business days of receiving payment. Shipping times and rates will vary based on the destination, weight, and size of the order.
- Standard shipping times are estimates, and we cannot be held responsible for delays caused by courier services or customs processing in your country.
- We deliver Worldwide, and international customers are responsible for any customs duties, taxes, or fees that may apply.
- Once your order is dispatched, you will receive an email with a tracking number (where available).
- If your order is delayed or missing, please contact us so we can assist with tracking or initiating a claim with the shipping provider.
Return & Refund Policy
We take pride in offering high-quality, small-batch of naturally dyed fabrics, yarn, deadstock and sewing tools. Due to the unique nature of our products, please note the following regarding returns and exchanges:
- Fabrics: We do not accept returns on fabrics that have been cut, used, or altered, unless there is a manufacturing defect.
- Sewing Tools and Equipment: Unused and unopened sewing tools and equipment can be returned within 30 days for a refund or exchange. Items must be in their original condition, with all packaging intact.
- Defective or Incorrect Items: If you receive a defective or incorrect item, please notify us within 14 days of receiving your order, and we will arrange a return or exchange.
- Return Shipping: Return shipping costs are the responsibility of the customer, unless the item is defective, or the return is due to an error on our part.
- Processing Time: Refunds or exchanges will be processed within 7 business days of receiving your return. Refunds will be issued to the original payment method.
For any questions or to initiate a return, please contact us at elevnthhousefabrics@gmail.com
Cancellation Policy
You may cancel an order before it has been dispatched by contacting us at eleventhhousefabrics@gmail.com. Once an order has been shipped, it cannot be cancelled. - If a cancellation is made after payment has been processed, a full refund will be issued, minus any non-refundable transaction fees (if applicable).